UEM focus drives record growth for Knoa

user experience monitoring

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User experience management (UEM) provider, Knoa Software, achieved 521 per cent year-over-year growth in 2017 for its cloud-based subscription service, thanks to a record number of new customers in Asia-Pacific and several major customers selecting SAP UEM by Knoa for their migrations to SAP S/4HANA and SAP Fiori.

The Asia-Pacific market, which signed on last year, became the latest region to adopt the UEM software from New York-based Knoa, which now serves customers worldwide.

“We are very excited about our work in the Asia-Pacific region. We’ve seen tremendous growth there over the past year and foresee it continuing throughout 2018 and beyond. As new technology is more widely adopted, companies are prioritising employee efficiencies more than ever,” said Brian Berns, CEO, Knoa Software.

Knoa is attributing its high growth rate in Asia-Pacific to the region’s positive economic growth and increasing cloud adoption. In addition, they cite a record of success working with multinational conglomerates, which has generated significant follow-on business for the company.

“In 2017, the ROI of the SAP UEM application was proven in several successful customer migration projects, including one of the largest yet: a migration to SAP S/4HANA involving 300,000 SAP users,” said Berns.

SAP UEM by Knoa 7.2, which was launched at the SAPPHIRE NOW event in May 2017, enables organisations to measure how their employees engage with enterprise software, identifying process bottlenecks and inefficiencies that negatively impact productivity.

SAP UEM, available on-premise or as a cloud-based subscription service, is designed to enable organisations to maximise their SAP investment by allowing them to benchmark the user experience and performance across the entire SAP software landscape, before and after a migration. It provides user experience metrics for all SAP business modules, including finance, HR, supply chain, sales and distribution, and customer relationship management.

“We are also seeing good momentum with system integrators, who are beginning to incorporate user analytics in their implementation methodology, as a must-have component,” said Berns. The company experienced a near doubling of its perpetual licence revenue year over year.

Knoa names Australia’s Dulux and India’s Tata Consultancy Services among its client base.

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