itelligence AG has achieved Partner Centre of Expertise (PCOE) certification from SAP SE, following rigorous validation testing of its service and support organisation to verify that the full-service SAP software solutions provider is delivering support to its customers in accordance with SAP’s most current technical and organisational standards.
“Achieving this certification is a key differentiator in the marketplace for itelligence,” said Lars Janitz, executive vice president, head of global managed services, itelligence AG.
The Partner Centre of Expertise certification, provided by the SAP Digital Business Services organisation, encompasses a partner’s entire support organisation, including staff, processes, and infrastructure.
The certification verifies that a partner’s support organisation meets the minimum requirements needed to provide high-quality support services to its customers for SAP Business All-in-One, SAP Analytics solutions, SAP HANA, SAP mobile solutions, database and technology solutions, and SAP Hybris Commerce. The certification is mandatory for all partners selling, providing, and delivering compliant customer support processes.
itelligence achieved its first Partner Centre of Expertise certification for its support centre in 2012 and this year subsidiaries in 19 countries took part in the certification and recertification processes. Recertification is required every two years. To qualify, itelligence uses SAP Solution Manager as a key element of its support infrastructure.
“Our global strategy, focused on SAP software implementations, continues to bear fruit,” said Janitz, adding, “SAP has certified our support organisation as a Partner Centre of Expertise repeatedly. Through this important recognition, SAP confirms to our customers that we provide top-quality service and support – at the technical and process level.”